Privacy Policy

Last updated: 23 September 2026

This website is operated by Clearance Solutions Ltd, trading as www.youbeauty.co.nz (“www.youbeauty.co.nz”, “we”, “us” or “our”). We respect your privacy and handle personal information in accordance with the New Zealand Privacy Act 2020.

This policy explains how we collect, use, store and share personal information when you visit www.youbeauty.co.nz, shop with us or contact our team.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, mobile number, and billing and delivery addresses.
• Details of your purchases, payments, deliveries, returns and refunds.
• Account information, including your order history, saved addresses and wishlist.
• Your marketing preferences, including whether you have subscribed to our emails or text messages.
• Messages, feedback and information you provide when requesting assistance, including product photos or details of a product reaction.
• Technical information such as your IP address, approximate location (for example, your city or postcode, estimated from your IP address), browser and device details, and how you use our website.

We collect information reasonably necessary to operate our store, fulfil orders and provide our services.

You can choose not to provide personal information. However, without information needed to process an order or respond to a request, we may be unable to provide that service. Signing up for marketing is optional.

How we collect information

We generally collect personal information directly from you when you place an order, create an account, add items to your wishlist, subscribe to marketing or contact us. We also collect some information automatically when you use our website, through cookies and similar technologies (see “Cookies, analytics and advertising” below).

We may also receive information from payment providers and delivery partners, such as payment confirmations and delivery updates. If someone orders a gift for you, we may receive your name, contact details and delivery address from them.

Where we collect personal information from someone else, we will take reasonable steps to make you aware of that collection as required by law, unless an exception applies.

How we use information

We use personal information to:

• Process payments and fulfil, track and deliver orders.
• Manage accounts, wishlists, enquiries, returns, refunds and complaints.
• Send order confirmations and other service communications.
• Send marketing emails and text messages where we have your consent.
• Show delivery information relevant to your location.
• Understand how our website is used, and maintain and improve our website, products and customer service.
• Measure the performance of our advertising and show you relevant www.youbeauty.co.nz ads on other websites and apps.
• Detect and prevent fraud, misuse and security incidents.
• Maintain business records and meet legal obligations.

If you tell us about a product reaction or other health-related information, we will only use it to deal with your enquiry or complaint. Where needed to investigate the issue, we may share relevant details with the product’s brand or supplier.

We will only use your information for another purpose where permitted by law or with your authorisation.

Payments

Payments are processed by our payment providers, Stripe and Afterpay.

Card payments are processed securely by Stripe. Your full card details are entered into Stripe’s secure payment system and are not received or stored by us. We only receive limited payment information from Stripe, such as the payment status, card type, the last four digits of your card and your billing details. Stripe also uses payment and device information to help detect and prevent fraud. You can read Stripe’s privacy policy at stripe.com/privacy.

Afterpay: If you choose to pay with Afterpay, you will be taken to Afterpay to complete your payment. We share your name, contact details, delivery address and order details with Afterpay so it can process your payment. Afterpay collects and uses your information, including for any identity or credit checks, under its own terms and privacy policy. Afterpay tells us whether your payment has been approved, but does not share your Afterpay account or financial details with us. You can read Afterpay’s privacy policy at afterpay.com/en-NZ/privacy-policy.

Please do not send full payment card details to us by email.

Who we share information with

Where necessary for the purposes described above, we share relevant information with service providers that support our business, including:

• Website hosting, ecommerce and IT providers.
• Payment processors.
• Warehousing, order fulfilment and courier providers.
• Email and SMS marketing providers.
• Analytics and advertising providers.
• Brands or suppliers, where needed to deal with a product complaint.
• Professional advisers, such as accountants and legal advisers.

We may also disclose information where required or permitted by law.

We do not sell or rent your personal information.

Cookies, analytics and advertising

Our website uses cookies and similar technologies (such as pixels, tags and scripts) to support features such as the shopping cart, your account and wishlist, and to remember your preferences.

We also use the following tools to understand how our website is used and to measure and improve our advertising:

• Google Tag Manager, which we use to manage the analytics and advertising tools on our website.
• Google Analytics, which collects information such as the pages you visit, how long you stay, how you arrived at our website, your device and browser type, and your approximate location. We use this information in aggregated form to understand how visitors use our website.
• Google Search Console, which gives us aggregated reports about how our website appears in Google search results.
• Microsoft Clarity, which records how visitors interact with our website, such as clicks, scrolling and mouse movements, and creates heatmaps and session replays. We use this to find and fix problems and improve the shopping experience. Clarity is set up to mask information you type into forms.
• Google Ads, Meta (Facebook and Instagram) and TikTok pixels, which record actions such as the pages and products you view, items added to your cart and purchases. These help us measure the results of our ads and show relevant www.youbeauty.co.nz ads to you, or to people with similar interests, on those platforms.

If you subscribe to our marketing or place an order, our email and SMS platform, Klaviyo, may link your activity on our website (such as products viewed or items left in your cart) to your subscriber profile so that we can send you relevant messages, such as reminders about items in your cart. We may also share your email address or mobile number in a protected (hashed) form with advertising platforms such as Google, Meta and TikTok so that we can show you relevant ads or avoid showing you ads for products you have already purchased.

These providers may combine information collected on our website with other information they hold about you, and use it under their own privacy policies:

• Google: policies.google.com/privacy
• Microsoft: privacy.microsoft.com/privacystatement
• Meta: facebook.com/privacy/policy
• TikTok: tiktok.com/legal/privacy-policy-row
• Klaviyo: klaviyo.com/legal/privacy-notice

Your choices

• You can manage or disable cookies through your browser settings. Blocking some cookies may affect website functionality, such as your cart.
• You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
• You can control personalised advertising through Google My Ad Center, your Facebook or Instagram ad preferences, and your TikTok ad settings.

Marketing communications

If you subscribe to our marketing, we may send you news, offers, new stock alerts and product updates by email and, if you have also given us your mobile number and agreed to receive them, by text message (SMS).

You can unsubscribe at any time. For emails, use the unsubscribe link in any email. For text messages, reply STOP to any message. You can also contact us to unsubscribe. We will action unsubscribe requests within five working days.

Unsubscribing from marketing will not stop essential communications about your orders or enquiries.

Overseas storage and processing

Some of our service providers, including our payment, website, email and SMS, analytics and advertising providers, store or process personal information outside New Zealand, including in Australia, the United States and other countries.

Where a provider handles information solely on our behalf, we take reasonable steps to ensure it is protected. Where information is disclosed to an overseas organisation for its own use, we will meet the applicable requirements of the Privacy Act 2020, including requirements for comparable safeguards or another lawful basis for disclosure.

Security and retention

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.

We keep personal information only for as long as needed for a lawful purpose, including fulfilling orders, resolving disputes and meeting record-keeping obligations. When it is no longer required, we securely delete it or remove identifying details.

If a privacy breach causes, or is likely to cause, serious harm, we will notify the Privacy Commissioner and affected individuals as required by law.

Accessing and correcting your information

You can ask for access to the personal information we hold about you and request corrections by contacting our Privacy Officer. If you have an account, you can also view and update some of your details by signing in.

We may need to verify your identity before responding. We will handle your request within the timeframes required by the Privacy Act 2020.

If we decline a correction, you may ask us to attach a statement of the correction you requested to the information.

Questions or complaints

If you have a privacy question, request or complaint, please contact:

Privacy Officer
Clearance Solutions Ltd, trading as www.youbeauty.co.nz
Email: info@www.youbeauty.co.nz

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.

Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. The current version will appear on this page with its updated date. Where appropriate, we will also notify you of significant changes.