Returns Policy

Last updated: 16 September 2026

Returns & Refunds

At YouBeauty, we want you to be happy with your purchase. If something isn’t right with your order, please get in touch so we can help.

Change of mind

We do not offer refunds or exchanges for change of mind. This includes selecting the wrong product, shade or fragrance, or deciding you no longer want an item, where we have supplied it correctly and it matches its description.

Please check your order carefully before completing your purchase. If you need help choosing a product, contact us before ordering.

Faulty, damaged or incorrect products

If your product arrives damaged, is faulty, does not match its description, or you receive the wrong item, please contact info@www.youbeauty.co.nz as soon as reasonably possible.

Please include:

• Your order number or other proof of purchase.
• A description of the issue.
• Photos of the product and packaging, where possible.

We will assess the issue and provide an appropriate remedy under the Consumer Guarantees Act 1993. For a problem that can be remedied, we may repair, replace or refund the item within a reasonable time. Where the failure is substantial, cannot be remedied, or is not remedied within a reasonable time, you may have the right to reject the product and choose a refund or replacement, subject to the Act.

Opened products and hygiene

Our change-of-mind policy applies to both opened and unopened products.

Opening or using a product does not prevent you from making a claim if it is faulty or otherwise fails to meet the guarantees under New Zealand consumer law. Original packaging is helpful when assessing an issue, but is not required for a valid claim.

Skin sensitivities and reactions

Individual reactions to beauty products can vary. A personal sensitivity or dislike of a product does not automatically mean it is faulty or qualify for a refund.

If you experience a reaction, stop using the product and contact us with the details. We will assess each case, including whether the product meets the guarantees under New Zealand consumer law.

Sale and clearance items

Sale and clearance items have the same consumer guarantees as other products.

Where a particular defect has been clearly disclosed before purchase, you cannot claim a remedy for that disclosed defect alone. Your rights relating to other faults remain unaffected.

Returning an item

Please contact us before sending anything back so we can provide return instructions and arrange appropriate shipping where needed.

For a valid claim involving a faulty, damaged or incorrectly supplied product, we will cover reasonable return shipping costs. No restocking fee applies to these returns.

Refunds

Refunds will be made to the original payment method wherever possible and processed promptly once your entitlement to a refund is established. Your payment provider may take additional time to display the funds.

We will not require you to accept store credit when you are entitled to a refund.

Your consumer rights

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. These rights apply independently of this policy and are not subject to a fixed 7-, 14- or 30-day returns deadline.